FAQS
Returns are not accepted for earrings with ear wires.
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges.
Items must be in unused condition.
Process for Returning Items:
1) contact me for return approval.
2) Reuse interior packaging, this will ensure that the jewelry will be protected and I will be able to identify the order when I receive it.
3) Ship to the address I give you when you contact me (see #1), you will need to send back with tracking. Items sent without tracking and lost in the mail will not be refunded.
4) I will refund when it's received and checked, refund does not include the original shipping cost.
All Custom fees or Duty/Taxes are the responsibility of the purchaser to remit to the country they reside in.
For destinations in Canada, you should receive your package in 7-14 days from posting day.
For destinations outside of Canada, its been our experience that it will take up to 2-3 weeks to arrive in the USA, significantly longer to other countries.
My jewelry is made of sterling silver, gold, brass or copper and they will darken or oxidize (tarnish) with time. It's completely normal for handmade jewelry to turn colors or develop (commercially produced jewelry is often rhodium plated to discourage tarnishing).
I enclose a jewelry polishing cloth with your order, it can be used on any metal I sell. They can be repurchased at most department stores or online.
I make wearable jewelry, that said, chemicals such as you find in pools, both well or urban water sources can tarnish sterling, usually this can be cleaned off using the polishing cloth.
Every order is packaged with care!
Here are the usual items used for packaging.
Flip me over, outlines the care of your jewelry and contains the jewelry cleaning wipe.
METAL TIN/ BOXES
Keeps your jewelry safe while traveling, can be used to store your jewelry when not wearing or reused/recycled.
CELLOPHANE BAGS
Keeps every thing together inside the mailer.
POLY MAILER
Outside packaging to keep your items safe and dry on their travels to you.
